[Resolved]  Samsung India — samsung s8+ screen broke

Address:

Mumbai City, Maharashtra, 410210

Hi,
I bought samsung flagship phone s8+ 128 gb on 22nd august from your samsung store in navimumbai. I saw your "never mind offer" being offered to your new customers but not for the ones who have purchased it before 21st sep 2017.
Is this the goodwill being given to your regular customers who buy your phone as soon as they are launched?..
I and my wife are using your galaxy models from s2, s3, s7 edge and s8+ as and when it was launched..
It is very disheartening to know and to learn that to never buy samsung phones as soon as they r launched but to wait for offers..
My wife dropped the phone accidentally from just her knee height and the s8+ 128 gb phone's screen got cracked.. When i went to the samsung store they said i she to pay approx 15000 inr for the repairs, to keep the warranty valid..
For the first time i feel the gorilla glass of s8+ is not up to the mark as promised.. I own a s7 edge as i bought it soon after the launch and i am very happy with phones performance and it's built..
I want to put it in your records that i am very disappointed that this never mind offer is not given to samsung early bird customers and i request you to pls forward this email to your marketing head for india too, so as to enlighten him how a customer feels discouraged to buy samsung products as soon as they are launched..
Pls help me in this regard and i expect you to allow me to make use of your "never mind offer" to replace my s8+ screen..
Pls reply asap.. Waiting for your response.

Thanks and regards