[Resolved] Samsung India — samsung s8 screen broken

Sunny Behera

from Bengaluru, Karnataka

Address:

521137

The service center with address smart teleservices, patamata, near nirmala convent, vijayawada - 520 010, phone:[protected] asked me rs.200 for an estimation. My samsung s8 fell and the screen was broken. They made me sit in the service center for 1 hour to take the device for repair and at last no one responded and i was sitting in the center like fool. Is this the way you behave with your customers? This is absolutely ridiculous. I paid so much to buy this device and this is the customer service you people are providing?

Was this information helpful?

No (0)

Yes (0)

Nov 27, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Oct 24, 2017

Updated by Sunny Behera behavior of the customer care officers behave like completely irresponsible people. They dont even behave properly.

Verified Support

Oct 25, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd