[Resolved] Samsung India — samsung screen replacement charging higher than actual cost

ravikumargurram

from Hyderabad, Telangana

Address:

500061

Samsung india — samsung s7 edge screen replacement

I have enquired the samsung dealer about the cost of samsung s7 edge screen replacement and it was mentioned that 10700 rupees will charged by samsung center and when i went to samsung service center in secunderabd (Tarnaka) they are demanding of 15000+service charges.

Need you help to understand why it was huge difference in cost and samsung is cheating the customer in every way.

Below are my contact details

Ravi
[protected]

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Dec 1, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Oct 30, 2017

Updated by ravikumargurram I have called to samsung customer center and they are not ready to provide the details and simply ignoring the call

Ref: [protected]

Verified Support

Oct 31, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd