[Resolved] Samsung India — samsung service center always trying to charge 6k always | |
This is absolutely scam always telling something or the other reason and grab money from the customer... Products are not at all... They never agree the fault.. Always blaming customer... My j7 display liquid was bleeding.. Even though there are multiple reasons still they blame customers.. It was never broke.. It was in my hands and the liquid started bleeding, even im explaning they never bother to listen and updated job sheet as internal crack.. I got call from neha from samsnug manager it seems, she was rude even she never listened the me only claiming that job sheet is updated as broke she also telling the same.. I dont understand what is an escalation matrix means.. You cannot tell its an escalation team... If you want only money or revenue then tell customer will pay rather blaming customer looting money from them. I dont think samsung lasts long if they follow money minded.. For this i have to wait further without my phone. Thanks samsung Was this information helpful? | |
Sep 10, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 27, 2017 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |
 2 Comments | |
Comments
With reference to the above, yesterday I wrote an email to your CEO the torchers I am going through your service centre. Innumerable times called and just they are sleeping on the request. Now I have only one choice left to approach media and better businesses bureau. It is depolarable.
Samsung India Customer Care's response, Jul 28, 2017
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd