[Resolved]  Samsung India — samsung service center - sn enterprises, kolkata

Address:

Kolkata, West Bengal

I had done an amc with sn enterprises for my samsung 1.5 tr split ac on 15/05/2017 and had handed over a cheque in favour of sn enterprises for rs 4600 to mr sankor mondal. Please note that no money receipt was provided at the time of collecting the cheque

The above cheque was encashed on 18/05/2017. However, after the cheque was encashed, sn enterprises deliberately delayed handing over the amc documents to me. I had to make several calls to sn enterprises and the engineer sankor mondal but they delayed delivering me the papers using various alibi. I received the document only after i escalated a complaint to the samsung executive support desk.

I booked a call for low cooling on 08/08/2017 with ref no - [protected] and soon after i received a call from[protected]. Though i could make out from the voice on the other end that the caller was sankor himself, he used a different name to identify himself. He told me that my amc was no longer valid and they are ready to refund the money. He even said that i would have to pay rs 590 as service charges for the repair call. He has called me several time since then from the same above phone number.

I would suggest samsung to take strict action against fraudulent service centers like sn enterprises. The only reason i had done the amc from sn enterprises was because they were listed as authorized samsung service centers.

This series of events has left a very bitter taste for samsung and their service centers in my mouth and i vow never ever to purchase anything from samsung ever again.

It sickens me to the core to find a tier-1 consumer electronics company like samsung appointing such unscrupulous service centers and engineers to serve their customers.