[Resolved]  Samsung India — Samsung service centre in kolkata

Address:

Kolkata, West Bengal, 700059

Worst service from kolkata samsung service centre. Never call kolkata service centre [protected].. I called on dat no. On saturday at 8.36am regarding my washing machine outline pipe... N within 1 n half hr i got a call from [protected]. I told my problems which i was facing... So he said wil send a technician. N dat technician came at around 2pm. Opened all d parts n said something has to be changed... So he told me total cost wil be 3050 n i said ok. Dat day technician was supposed to cum again before 5pm after buying d parts. But he didn't came. I called twice n already it was 6.30. All d parts were open... Before leaving my house he didnt close d backside of washing machine. Called d technician again at [protected].. N told to come immediately n close d parts. I 've small kids at home n all d parts were lying in d balcony. Is bande ko itna bhi sense nahi ki parts lagake jaye... Agar der ho bhi jata to atlst parts khule to nahi hai na.8pm k karib aake xcuses dene laga... Pata nahi kaise karke parts lagaya... Drain hi nahi kaam kar raha. 20th june 2017 ko jab kapde dhone lagi tab jake pata chala drain nahi ho raha. Again technician ko phn kiya... To usne bola ki dopahar ko aayega. Phir uske boss ka phn aaya... Main use just bata hi rahi thi problem.. Ki saturday tak thik tha... But suddenly he became very rude... N told me... Dekhiye... Hamare technician k baare me aisa mat boliye machine hai kabhi bhi kharab ho sakta hai. Tis is nt the way how to talk to a customer. If they are running a service centre its their duty to listen to a customers complain what he/she is actually trying to say. Uska technician bhagwan thode na hai ki galti ho hi nahi sakta. Raat 8 baje lagake gaya... Abdhere me... Balcony me light nahi tha... Shayd galti ho gaya ho... But service centre wale bole ki yeh sab baat bolke faida nahi hai... Technician aake dekhega. When i asked about d charges ki dubara se service charge dena padega kya... Dn he rudely said... Dekhiye yeh sab baat mat boliye... Parts kharab hone se charge lagega. He can say nicely if they will charge or not. I also know if parts r damaged dn 've to be replaced. Tuesday i called thrice but they didn't came... Jus bcz ki mera thoda bahas hogaya... So they won't repair. 1st day saath hi saath kaam ho gaya... N tuesday ko bole ki complain karne k within 24hrs aa jaynge. Yeh baat to 1st day nahi bole the. Aur technician mera machine ka pipe leke chala gaya yeh bolke ki kuch din baad yeh kharab ho jayega... Naya lagwa lijiye. But mera machine ka outline pipe to leke nahi gaya. All these r frauds... Kharab hai karke original parts leke chale jate hai. Aur achi tarha se problem solve bhi nahi karte. Very bad service in kolkata. Mujhe laga tha kolkata jaise metro city ka service acha hoga... But it is worst than dhemaji (Assam). Dhemaji is a small town in assam but service was quite gud.