[Resolved] Samsung India — Samsung smart oven could not be repaired by samsung

Ravi khushi

from Bengaluru, Karnataka

Address:	560006
Website:	Samsung.in

Sir, my samsung smart oven is unserviceable since 12 aug 16. I registered a complain with samsunv customer care on 12 aug 16, engineer visited but due non availability of pcb part oven could not be repaired. He told me that i request the samsung company to privide the part at my own company channel. Again on 18 aug 16 another engineer visited but he brought the pcb board is not exactly to meet the requirement of the said oven. Again engineer told that in this case if exact part is not available its comptny responsibility to provide the parts to customers on payment if product is out of warranty then company will provide you replacement or refund for the oven after deduction of said part. Now company is refusing to provide this service. Sir my oven is not working since 12 aug 16. Please do the needful action towards resolve the issue at the earliest.

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Jun 19, 2019

Complaint marked as Resolved

Complain resolved

Samsung India customer support has been notified about the posted complaint.

Aug 23, 2016

Updated by Ravi khushi Sir, please do the needful against this fraud samsung company to resolve the issue immediately and also it company should be fully banned in india as samsung only cheats the customers by selling a worst quality product.

Aug 23, 2016

Updated by Ravi khushi Samsung company promised me to provide the replacement and refund for the Smart Oven as exact PCB part is not available with samsung company. Samsung Smart Oven was purchased on 05 Jan 15 and its parts abd spares not available in company. I have already paid service charge to samsung engineer but due to non availability of parts the said Oven could not be repaired till date. Now company refusing to provide the refund or replacement for said Oven. Company just trying to escape from the issue by repairing the Oven with the old version Oven parts not meet the requirement of proper repairing of my smart Oven.Samsung is a fraud company that cheats the customers only. Samsung product should be fully banned.

Aug 23, 2016

Updated by Ravi khushi Sir please take an appropriate action against samsung to clear the issue immediately as my daily cooking life has been hampered since 12 Aug 16. My oven is not working.

Verified Support

Aug 23, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Aug 23, 2016

Updated by Ravi khushi MY mobile no is [protected] email ID [protected]@gmail.com and samsung service order no. [protected]. Sir the same references i have given to samsung care so many times even on toll free no and email to samsung executive team and CEO also. Plz take action immediately without any further delay.

Aug 23, 2016

Updated by Ravi khushi Sir samsung is a fraud company just passing the time and harrass the customers as i have given all the relevent informations so many times even asked the same informations again and again for passing the time. Once again for samsunv reference my registered mobile no is [protected] email ID [protected]@gmail.com and samsung order no.[protected] dated 12 Aug 16. The same complain is pending from samsung till date.

Aug 23, 2016

Updated by Ravi khushi Sir my smart oven samsung made purchased on 05 Jan 15 could not be repaired till date as complain with samsung care registered on 12 Aug 16 vide order no. [protected]. Two times engineers visited but due to not providind the exact parts the said oven not get repaired till now as part is not in company. Then company representative told me in this case you will be given refund or replacement. But yesterday company customer care representative told me on my mobile that the refund or replacement will not be given. Company will repair your smart oven with old version oven part not repair in proper manner. Sir how can it be possible, this fraud company only trying to escape from the problem itself. Forcefully trying to repair the oven improper way. Please look into the matter seriously and resolve the issue immediately. My preferable mobile no. [protected] alternate no [protected] emai ID [protected]@gmail.com.

Aug 23, 2016

Updated by Ravi khushi Pleae update me with latest solution and position of the complain in respect of samsung smart oven pending from 12 Aug 16. Poor response by company on the subject complain.

Aug 24, 2016

Updated by Ravi khushi Sir, what is the latest status of my case regarding smart Oven model MC28H5135VK. This complain is pending with your company from 12 Aug 16. There is no any response given by samsung till date.

Aug 24, 2016

Updated by Ravi khushi You full samsung representatives ediots why not replying yet?

Aug 26, 2016

Updated by Ravi khushi My complain of samsung smart Oven is still pending with samsung fraud company. Mobile no.[protected] email ID [protected]@gmail.com. The complain is pending from 12 Aug 16.

Aug 26, 2016

Updated by Ravi khushi Plesse update my complaint fast.

Aug 31, 2016

Updated by Ravi khushi You fraud edioit samsung company why not taking response to resolve the complain immediately.

Aug 31, 2016

Updated by Ravi khushi The complain is pending from 12 Aug 16. What you think fraud i purchased the oven for Rs 15600/. on 05 Jan 15.