Samsung India — samsung smart tv

 
1 Review
 suseebdra raja r on Aug 24, 2018
2 years back i bought samsung smart tv
Model : ua40f5500.
Actually i purchased this tv mainly for skype calls. After 5 months, skype facility is not available in samsung smart tv. I bought this tv for 55k+, particularly 6k extra for this cam.
There is no use for camera in tv without skype, i raised this concern so many time to samsung service center. But there is no proper response.

I need a proper compensation for adding useless accessories.

Complaint Status


[Aug 25, 2018] Samsung India customer support has been notified about the posted complaint.
Updated by suseebdra raja r, Aug 24, 2018
2 years back i bought samsung smart tv
MODEL : UA40F5500.
Actually i purchased this TV mainly for skype calls. After 5 months, Skype facility is not available in samsung smart tv. I bought this TV for 55k+, particularly 6k extra for this cam.
There is no use for camera in TV without skype, i raised this concern so many time to Samsung service center. but there is no proper response.

I need a proper compensation for adding useless accessories.
Verified Support
Samsung India Customer Care's response, Sep 20, 2018
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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    Customer satisfaction rating
    43%
    Complaints
    12165
    Pending
    825
    Resolved
    4942
    phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    location
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    Samsung India - samsung smart tv