[Resolved]  Samsung India — samsung sub standard quality product

Address:Mumbai City, Maharashtra, 400063

I have replaced screen of samsung s7 edge from samsung service centre in march for rs 14000/- plus costrecently i had a problemwith screen not responding to touch. I gave the handset to samsung service and they suggested to change the screen again. Reference number for the casse is [protected].
With no physical damage and nor any other reason explained i wastold its technical faulty. Samsung ceo desk says its a screen and it can go bad anytime. If it iss out of warranty ie 3months you need to pay again.
No one could explain me why thiss has happenend. Nor they could asssssure me that if screen is changed again this will not happen again. This is suppose to be a flagship model. Why penalise customer for no reason.in 14000 one can buy new phone.
Is there anyone from samsung who can tell me is it a mistake to buy samsung mobile.
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Dec 14, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Nov 13, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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