[Resolved] Samsung India — samsung television purchased in feb 2016 which costed 55k turned out to be a damaged piece

tsubbu865

from Manuguru, Telangana

Website:

www.samsung.com/in

Samsung television (Led smart tv 43 inches) purchased in feb 2016 which costed around rs. 55000/- turned out to be a damaged piece in 2018. There is a horizontal line seen on the screen which is disturbing the vision of the picture. We have never touched the tv as it is a wall mount. A technician from samsung has checked the defect and have informed that repair would cost around rs.16000 to 40000. We purchased samsung brand tv expecting best quality. Is this the quality of the product which samsung is providing to its customers? We as a customer prefer such a renowed brand so that it lasts longer, but completely disappointed with samsung. All our electronic goods are of samsung. Samsung do we purchase a tv just for 2 years??? I need an explanation. I here by regret for being most valuble customer of samsung. Samsung is dumping e-waste in india. I will defenetly post in social media and also stop all our friends and relatives from purchasing samsung products. We wish our grievance is addressed and resolved so as to retain one of the valuble customers of samsung.

Tella subrahmanyam

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Dec 6, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Nov 04, 2018

Updated by tsubbu865 A technician from Samsung has checked the Tv and has suggested to change the pannel which costs around 22k. Why the hell should we pay so much when we purchased it just before 2 years. Are your tv's manufactured to last only for 2 years Samsung? Lost the trust on Samsung. We will create awareness among all the social sites and make sure that no one purchases Samsung products here after.

A cheated customer
COMPLAINT NO Dear Customer, Service engineer SADIQ HUSSAIN, contact# [protected] has been assigned against your service request [protected]. For support please call 180040-SAMSUNG[protected].