[Resolved]  Samsung India — samsung tv not working

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

I bought a samsung 40’ led tv for about ₹60, 000 which stopped working in a few years. When reached out to the company, samsung does not have parts to repair the tv. I have been in touch with samsung for last 5 days and still they do not have any updates as to when they will be able to arrange the parts. This is poor service by samsung. I would never buy a samsung product ever again and would never recommend others too.
Totally disappointed by samsung. You sell such expensive products but can’t support it.
Was this information helpful?
No (0)
Yes (0)
May 27, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Apr 12, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Apr 17, 2018
Updated by VishalThakur21
After multiple reviews by Samsung engineers and another 4 days, Samsung team tells me that they do not have the required parts to make the TV operational and will only pay me 10% of the TV price as return.
This is poor service by Samsung. The price for the part not available is still over ₹8000, where as the cost of rest of the TV is less than that. Local shops are ready to buy my TV at a higher price than Samsung.
I would have been happier paying to get the part replaced rather than getting just 10% out of my TV
Complaint comments 

Comments

Hi,
Mobile number- [protected]
Email id- [protected]@gmail.com
Reference number- [protected]
Samsung India Customer Care's response, Apr 13, 2018
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Product Symptoms
Phone display spoiled automatically within 50 days without any damages Your service centre refused to repair in warranty mode if we cant avail any warranty
then why company announce of warranty covered.

Model Code : SM-G3586V Serial Number : [protected]

Purchase Date : 29/01/2018 Request Number : [protected]
Samsung India Customer Care's response, Apr 14, 2018
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Dear sir i face alot of problem while ur technecian come to home for reaparing. Both technevian are very dengerous started to abuse word n fiting . My mob no [protected]
I have call to customer care for this information. But i m not getting any reply from that side thanks

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18888
    Pending
    0
    Resolved
    11177
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information