[Resolved] Samsung India — samsung tv panel issue

gurrala anil kumar

from Hyderabad, Telangana

Address:

lawson bay colony, 530017

Hi samsung team,

I have trusted samsung products and i kept 60000rs. But you guys provide me worst service to me. I have request you guys from past few months for resolve my issue with less price. You guys didn't understand customer situations and demanding high amount from us. So my money is completely wasted, due to your cheap quality product fails after 1 year. I am planning to kept this tv on exchange and planning take mi 32 inch tv. I hope you guys expecting from customer same. I had very bad experience with samsung products and with team.

Even chance is there to repair my tv with less price. But you guys demanding high amount from us. It's very bad experience i had these few months.

Thank you,
Anil kumar

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Aug 25, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jul 18, 2019

Updated by gurrala anil kumar HI Samsung Team,

It is very much difficult for me to pay 11, 000 rs . If i am really capable to pay 11, 000rs . why i need to choose Samsung panel replacement with that cost and 0 warranty . Better i can go for new MI TV with that cost for 2 year panel warranty. You guys need to understand customer situation . i have already invested high amount on Samsung TV 60000/- rs and with in short time you guys demanding again 11, 000 rs for my panel repair. actually my issue is very small compare to you cost. Please provide me better service. otherwise 60, 000 rs Samsung TV need to exchange for 5000rs. Really it is painful for customer like me . But due to your worst service . i dnt have another option for me. I hope you provide best solution for me.

Thanks,
Anil kumar

Jul 18, 2019

Updated by gurrala anil kumar Dear Mr. Kumar,

Greetings of the day!
We acknowledged your concern and apologize for the issue you are facing with Samsung Television.
We have highlighted the concern on priority basis. Please be assured that our team members would get in touch with you shortly for resolution of your concern.
You are our valuable customer and we appreciate your patience. The Reference number of your email is [protected].

Verified Support

Jul 23, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd