[Resolved]  Samsung India — samsung tv poor quality??? my samsung product request number is

Address:

Chennai, Tamil Nadu, 600078

I, rajesh kumar joseph has purchased as samsung led tv which was delivered to me on august 18 2017. I was totally happy with the tv. Suddenly 6 of september evening tv got off, i don't know what then i have checked all the cables and points. Everything was correct only but tv was not on, so i called your engineer. He also said the same things to do check all cables. After that he have check warranty and all. After all checks done finally he said sir your waarnty period got over by last month so you need to pay 299 for visiting cost after that if your gonna service you need to pay 1200 and spare cost.

I said ok and they send your service person morning then he visit my home and checked my tv and said sir you need to change board of your tv that cost comes around 5000 i asked him 1st tell me that what happen for my tv suddenly he said again board problem so we need to change that.

I was not happy with that then i asked him this what your samsung tv quality?? Not even 14 months still i'm paying my emis for that now your saying need to change this..

He said sorry i'm not responsible person for that you can talk to samsung head office. I said ok.

So now i'm asking you that sir, is that your samsung tv worth for only one year???

Because i didn't broken that tv i didn't done anything wrong in that tv then how come board will go off??

Hance i receive call from helpline yesterday, he said our person will call and updates things but so far i didn't receive any thing from your side.
Hance i asked for escalation matrix and email id of your md & ceo he bluntly told me that you can do that and will give it to me if you want.

I need email id & contact no of head india operations or md & ceo of samsung. I also work for service industry but never give such rubbish answers also this is a pathatic service level from a company like samsung.

Please let me know if you are unable to provide me that so i can escalate the matter to consumer board, govt of india.

Hope you understand my issue also can pull out recording in 24hrs of the call which i made to your service center through which you will come to know that it was kept abruptly, which is not a good gesture for a consumer brand like samsung.

Waiting for an early revert...

Regards
Rajesh kumar joseph