[Resolved] Samsung India — samsung tv under extended warranty not getting repaired. bp no: [protected]

satyam somyadarshi

from Anantnag, Jammu and Kashmir

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201303

Dear sir/ madam
I am having samsung plasma tv model no: ps43f4100arlxl, serial no: mqwc3pcd910482d and it has extended warranty of 3 yrs having b. P. No: [protected].

The product is under extended warranty till 24 nov 2017.

The product is having issue with the screen, half of the screen gets lines and it has been confirmed by the service engineer also. The latest complain no is [protected].

The engineer told that the screen needs to be replaced. On 28oct 2017 i got call from the service center that there is no spare screen and so they cannot replace it.
They have offered me that they will deduct 68% of the cost of the tv and refund me the remaining money for the tv and take away the old tv.

I do not agree to this. I had not taken extended warranty to get 32% cost after 3.9 yrs. I want my old tv to be repaired or replaced.

+1 photos

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Dec 1, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd