[Resolved]  Samsung India — Samsung warranty are fake. Their warranty & replacement policy are fake. I have bad experience

Address:Aurangabad, Maharashtra, 431001

I purchased samsung j7 on 4 june 2017 21.40pmt. At the time of seal r opened the network of the cellphone is gone after 2-3 min. & again switch on the network. Also not working their wifi. I complent samsung service centre on 6 june 2017 they only told me ur problem will be solve as early as possible but today they told me submit the charge 5900 rs. I'm not using this phone and they told me to give a charge for mob. They don't give me any replacement. Thier policy about within 14 days replacement are fake. And then i'm going to consumer court tomorrow for my genuine complent. Samsung service r not take care of their customers. I have experience. 😓
Was this information helpful?
No (0)
Yes (0)
Jul 17, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 16, 2017
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18888
    Pending
    0
    Resolved
    11175
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information