[Resolved]  Samsung India — samsung wireless charger yet not delivered

Address:	Gurgaon, Haryana, 560078
Website:	Samsung India

I would like to pull your attention to something where your process is totally odd and may expose you to the negligence and the unprofessionalism shown by your back end team. This might be one of the reasons why samsung customer may also lose hope on the products especially mobiles.

It has been 30 days now i have made a purchase for samsung galaxy s8 and i had right away initiated the process of getting the wireless charger delivered at my residence. Last week, after waiting for long when i followed up with your team they shared that it's a 30 days process but we assure you that the product will be delivered to you by 5th september without fail at any cost. I am totally clueless why the team needs 30 days just to ship the product. On 1st september, i get an email from the samsung team about the dispatch details with blue dart courier reference number and dispatch confirmation and details. Yesterday again i receive another email stating that the product is yet to be dispatched and i need to wait for another 7-10 days just to get the dispatch details. Now here is what my concerns are:-

1. When the product was already dispatched on september 1st via bluedart courier then why i have received another email in just 4 days stating that the team needs another 7-10 days to share the dispatch details.

2. On checking the airway number shared by the samsung team on bluedart tracker on their website, it says that the tracking number is incorrect. Then how come a company like samsung can share such kind of wrong details with the end customer.

3. The commitment was for 30 days and it is more than 30 days today.

Therefore, though i am a big fan and happy user of samsung products, i am very disappointed with the after sales support and services team as this is a true example o[censored]nprofessionalism and negligence. I can understand that there is a huge communication gap among your departments otherwise i am not sure why such things would ever occur. On top of that i called up your customer care team and the floor supervisor commits that he will call be to give me some progress update by 12 pm today which never case. This is the height of being unprofessional and surprised as a company like samsung can do this.

Therefore, i would like you to take some strict actions against your warehouse team and thought to bring this to your notice. I have also attached the copy of emails to you for your reference. I also need an assurance as of how soon i can receive the product committed to me. Also, i have decided to take this to every social media i can.