[Resolved]  Samsung India — screen replacement of samsung galaxy s7 edge

Address:	Mumbai City, Maharashtra, 400092
Website:	www.samsung.com/in/smartphones

I am using a samsung galaxy s7 edge from the last 2 years. I bought it on 19.03.2016 and have been happily using my samsung device. So when i had purchased my phone it came along with a free screen replacement. And was very excited about hearing this as i thought no other company does that. But today when my screen got damaged due and need replacement, i called up the service center and the technical person said that i wont get any screen replacement as my product is out of warranty and that i should keep on buying extended warranty. I told him about the free screen replacement and he said its applicable only till the phone is in warranty which is technically incorrect and fooling the customers as until my phone is in warrantly i am entitled for damages. However the customer representative said that it would cost me 15000/- rs to get my screen replaced. Really?? I could buy a new s7 edge at rs. 20000/- why would i pay it for a replacement.

Samsung india you lost a valuable customer as you didn't stick with what you said or promised. Very disappointed as i was very much happy that my screen would be replaced for free as promised but this didnt happen. Huh