[Resolved]  Samsung India — service center missguided

Address:

Ghatkoper mumbai, Mumbai City, Maharashtra, 400084

A year back i took samsung note 8. Initially the phone was working well.. But later i had some problem. When my phone was under warranty i walked in to samsung service center which is near to my place i. E r. J. Mobile care service bhaveshwar arcade ghatkopar west. And they treated me well that time. After examining my phone they changed my display as they found some bubbles and they found the battery was not running that good. And they also suggested me to extend my warranty incase if i want to, which i did it on the same day i. E 3rd dec 2018. After this service, i found my mic was not working well. Again i visited the same service center and lounge my compliant stating l'm facing mic problem now... They checked my phone and misguided me stating that the phone doesn't have any problem they said its a issue with the software and they updated my software.. But still i was facing the same problem.

Day before yesterday i got pissed off with my phone as the opposite person was not able to hear the voice properly. And thot to visit the service center again but i didnt had the time. But yesterday when i was struggling to communicated with my friend i had the same problem. I took my phone near to my mouth to complete the conversation but unfortunately got hint to my teeth and there was a small crack on the glass.

Today when i went to the service center to share my mic problem they said it wont be done as there is a crack and it will be out of warranty.

I repeatedly told them that i have my mic problem from such a long time and crack is something which got yesterday.. But they were not ready to help me out. They were just telling me now its out of warranty and i need to pay for it.

I really didnt had such worst experience before as i'm using the same brand from such a long time. But this time i'm really disappointed with the service team. The type of service they have provided me.

And i had to walk out from the service center disappointly and know i feel that samsung is the worst brand to use.

I communicated with mr. Santosh from ghatkopar service center.

I really need you people, to get my problem sorted out asap or else i need to switch to a different brand.