[Resolved]  Samsung India — service center not replacing note 9 battery in warranty uk service_ patna

Address:

Patna, Bihar, 800014

Dear samsung concern team,

A. K service center, ashiyana digha road patna 800014, denied for battery replaced in warranty, he clearly denied for any problem found in battery.

Few days earlier my note9 lcd had broken. When i visit "sai treders"service center exibision road patna for repair my device, that time service center told me "due to note9 model, you have to also battery replace with display in out of warranty, because its battery lithium polymer and it is inbuilt with lcd pannel, and after switch from lcd it is not reusable, and if we used same battery in mobile its make some major cause like battery swelled and blast, or battery makes some issue in your phone like restart, that time i dont have any issue with battery but as per service center communication i agreed for also replaced battery in ow. But service center ask to 4-5 days time taken due to battery not availability in service center or where house, and my mobile is insured and i have to submit repair invoice on urgently, so i dont given time and i replaced my lcd only.

But after that till now my battery not giving half time backup compare to before replace lcd, also facing sometime auto restart problem due to battery problem.

A. K service center, ashiyana digha road, 800014, this center is near to my house, when i visit there service center denied for battery replace in warranty, also unprofessional approach and executive dont know how to talk. Pathetic after sales service from samsung.

One thing told samsung to me"when take money for replace battery, then service center easily battery replaced with lcd without any issue in battery and tell so many policies technical cause to take money for replace battery with lcd without any damage or misuse in battery, and when i am facing problem with battery then service clearly denied for replace battery.

I expent 70, 000 for this handset, and that kind of two types of service, if you are agree to pay money then without any problem any part can changed, and when you are facing problem then you have to harrassed. I am feel like cheated, very frustrated with samsung customer service policy.

What is samsung customer policy?

Where is samsung promised best customer service in the world?

Where is samsung customer satisfactory???

What i think about samsung? Samsung have fraud company, samsung only to mean sale his cheap product, he only cheat with customer? Customer service center only mean to make his money to cheat customer and how to take and make money from customer.
If it comes to give service to customer in warranty, there is only harrase to customer.

My handset is only 2 month old, i am facing battery backup problem, i want replace battery in warranty but service center misbehave, unprofessional approach and executive dont know how to talk and forcefully impose his policies to me.

If samsung realy cares our valuable customer then replaced my battery in warranty without impose any policy without delay...

Name-arvind kumar
Model - note 9
Imei - [protected]
S/n - rz8k929q6qm
D. O. P[protected]