Samsung India — Service center unable to repair mobile phone

Address:Vadodara, Gujarat, 390010

I have given my mobile phone for the fourth time for repairing. The service center says they have changed screen, software & finally motherboard. But still my phone is facing problems it hangs and stays on the lock screen unless it is restarted. My phone is under warranty period. It has been opened 3 times i have a doubt if it can still work properly. I want complete replacement of my model i.E galaxy grand prime (4G).
+1 photos
Was this information helpful?
No (0)
Yes (0)
Samsung India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Samsung j7 mobile Parches date 10/12/2015. mobile not working dual sim. My mobile Number - [protected]
Dear Customer,

Greetings from Samsung.

With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.

However if you are still facing some problem in the product performance, we request you to share the details of the same.

Our customer service team will shortly get in touch with you for providing resolution to your concern

Thanking and assuring you our best services always.

Best Regards
Customer Experience
Samsung India Electronics Pvt Ltd

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18888
    Pending
    0
    Resolved
    11175
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information