[Resolved] Samsung India — Service centers not helping

Roshan Gavai

from Jamnagar, Gujarat

Address:	Thane, Maharashtra, 421103
Website:	Www.samsung.com

My nam is roshan mobile no [protected]
My galxy j5 phone i broght it last year unfortunatly batery of it is not working i went Sion, ghatkoper, ulhasnagar all suggested me to buy it from local shop but i found duplicate batteries on local shop, on may 15 2017 ulhasnasr service center in tilson market promised me to provide the same may days they kept me on waiting after i called they told me its imposible us to get you buy is from local shops.after getting fedup.on 28 may called on samsung helpline they informede your request for the betery has been cancelled 3 day after the registration.from where will i get a geniun samsung batery???

Was this information helpful?

No (0)

Yes (0)

Jul 3, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 30, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd