[Resolved] Samsung India — Service centre doing only cash transactions.

THOMAS STEPHEN

from Gurgaon, Haryana

Address:

682016

I have given my Samsung tv for repair. Tech told it could be a problem with the panel or circuit board. Panel will cost around 20, 000₹ and circuit board may cost 5000₹ approx. Iam ok with whatever's it's. But they will take only cash!!! No card or any other digital payment. How is it possible to pay cash now when the whole country is going digital.
Service centre is
Samsung service centre
Kalathiparambil road
Cochin, Kerala.
Please look into this and advice them to accept digital payments.
Regards
Dr Thomas Stephen
11a SFS kingdom apt
Near choice school
Thripunithara Cochin.
[protected]
[protected]@yahoo.com

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Feb 16, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd