Samsung India Complaints & Reviews

I bought phone on 20.11.16. During this short time, it:
1. Shutdown on its own and would not start up 03 times until the battery was removed and repositioned. Latest was on 23.12.16
2. On 22.12.16, i couldn't hear caller's voice and the caller can't hear mine.
3. On 22.12.16, the phone went ringing in jerking and broken pattern
4. On 23.12.16, the touchscreen didn't read my password 4 times and phone needed a restart to unlock it with password

Dear sir /madam

This is complaint about the mobile I purchased last month. But after using this mobile for about 1 and half month it started doing problem.

It's fast charging system is not working and also 13 mp camera is not clicking the images upto that Mark pixels.

I have get it checked to Samsung care, they are saying me to submit the mobile for 4 days so as to repair it. But I want the replacement of this phone. I don't want this device to get repaired so early.

You are requested to pls solve my problem.

A 7 mobile at 26000 rs i have purchased before 15 days.But when i have buy it there was a camera issue same day, camera was not working properly. But i was busy in hospital for further reasons.so i cant complain in few days .After 14 days i got time and i go to samsung service centre i have to wait for one and half hour to define my phone .they said your camera is faulty you submitt your phone after three days you will get it.but i said that problem was on 8 december 2016 when i had purchased it .so i dont want to repair i want to replace .there answer was irresponsible .why should i give to repair my phone when the fault was on same day.samsung care also not giving answer.very bad service i am torchered by this. This is fault of company and hardware problem they should replace my phone other wise i have to go to consumer court.i have proof also to prove it .there are taken photo on 8 and 12 december and ihave buy on 8 december 2016.

Dear sir,

there is a service centre of samsung mobile india named solution Provider at F-138, Dhanshree tower-1, central spin, vidhyadhar nagar Jaipur-302014 . i had given my mobile phone samsung model no SM-G9251ZKAINU dated on 20/12/2016, We are facing Charging problem. We told to service engineer to solve this problem & service engineer told me that this problem will solve next days its normal defect we have visit again next day he told me that you will collect in evening, again we go to service centre in evening till time mobile was not complete. but till day they replied me that there is a fault in the mother board of phone and we have to replace the mother board of the above said mobile and it will take15 to 20 days.& price will be charges 15000.

This is not fare if he could not repair mobile so why are you misguide to customer
I am very much dissatisfied with the service and behaviour of people working over their in samsung mobile service center. We have contact to service center day by day but there are no response from their side. Charging problem normaly in my mobile.

Waiting your prompt reply

Thanks
Regards
Surendra Jain [protected]
Jaipur (Rajasthan)

To,

1. Samsung India Limited,
2nd, 3rd, 4th Floor Tower C,
Vipul Tech Square, Old Gold Road,
Sector – 43, Gurgaon – 122002 (India)
2. Gulati Cycle Company,
Gulati Plaza,
Shastri Bridge to Russel Chowk Road,
Napier Town, Jabalpur (M.P.)

Under the instruction of my client Smt. Ranjeet Kaur I do hereby give you the notice as follows :
1. That, my client purchased Samsung L.E.D. Model UA-32H5100 on dtd. 10.04.2014 from noticee no. 2. and the aforesaid product manufactured by you noticee no. 1.
2. That, after few months, the product which my client purchase from you noticees is not working satisfactory few spots generated in the panel / screen and having manufacturing falut in it. That, my client inform to you noticee no. 2 about the fault in the assembly and you noticee no. 2 instruct my client to complaint to Noticee no. 1 i.e. Samsung Service Centre. That, my client request to you noticee no. 2 that you have to take care of my product after sales, I purchased from noticee no. 2 renowled reputated shops ever otherwise you noticee on my client request could not take care of my client complaint.
3. That, my client called Samsung Service Station and lodged the complaint against the aforesaid product, on dtd. 20.01.2015 Samsung Engineering visited and examined the product, and find the fault and the assure my client to replace the product, that on dtd. 29.01.2015 you noticee no. 1 Engineer came with the new panel board to replace it with the request that after replacing the panel board your product will be working properly. On his assurance my client agree to get the panel board replace of from the aforesaid product, inspite my client request to replace the whole assembly you noticee Engineer replace the panel board and communicate to higher authorities as yours company working policy, complete the formality to close the complaint. That after replacing the panel board within 1 hour the whole assembly came out to black and its not working. My client immediately called you noticee no. 1 Engineer and he came back and fit the old panel board and take back the new panel board with the assurance that the new panel board will be replace within one week and your complaint will be rectified within a week, that you noticee Engineer again communicate the whole incidents to higher authorities in front of my client and place an order of new panel board, as he were aware of the whole fault, but he is not disclosing the fact and he is and hurry to close the complaint.
That I will come with new panel board, there also my client requested you noticee no. 1 Engineer to please replace the whole aforesaid assembly inspite of changing of panel board, you noticee no. 1 Engineer could not take care of my request.
4. That on dtd. 05.02.2015 my client complaint to your call centre complaint number is [protected], in which Mr. Amit Kumar Singh update the complaint status to my client that aforesaid whole assembly is not available and our service engineer will visit and replace the old panel with the new one and instructed to my client get replace the panel board and assure my client that as soon as the product whole assembly will available they will make arrangements to replace it.
My client in assurance of you noticee no. 1 on dtd. 05.12.2015 get the panel board replaced, with hope that than the as soon as the product assembly will be available it will be replace accordingly.
5. That, on dtd. 05.02.2015 service engineer change my client (product panel board) and even you noticee engineer also examined the product and take the photograph of the product and told my client that the product has to be replaced but due to unavailability of the product we are changing the panel board and assured that the assembly will be replaced as the product will be available and we are here to provide you the services from the company end. That you have to lodge the fresh complaint to our Samsung Call Centre else from where you purchase the product for replacing of whole assembly.
6. That, on dtd. 06.02.2015 my client again complaint to you noticee no. 1 call centre and written complaint to you noticee no. 2 with the same grievances to replace the product.
7. That, on dtd. 16.02.2015, 24.02.2015, 26.02.2015 my client on repeating complaint to you noticee no. 1 Call Centre with the same grievances but no proper feedback given by you noticees till date, and even no person/engineer visited to see the product, my following complaints are still pending and you noticees always making me the false excuses and running from your liabilities to replace the product and making false commitment to my client. That my client could not expect that such a renowled company provide such poor services and making false commitment to my client.
8. That, the act of the you noticees came under the deficiency in services and my client also suffered mental agony from deficiency in the services and wrong commitments.
Please take this with the instruction to replace the aforesaid product within 10 days from receiving of this notice. Else my client take legal action against you notices at yours cost, risk and expenses. Please remit notice expenses Rs. 5000/-to my client.

Date : 22.12.2016
(R.S. Bagga)
Advocate
304 gupteshwar road, madan mahal,
jabalpur (MP)
email - [protected]@yahoo.co.in
mob. ; [protected]

I have samung galaxy j7. before 1 month ago, mobile display folder is broken. but in my location folders of j7 is not available since 28th nov. in costumer service center. they did not give any fix date to me.please give me a solution. what to do or what not to do. disstroy fully mobile or wait for spare. bassically problem is that, I have personal data in my mobile related to my busness.

I have purchased samsung galaxy s7edge on 4th of dec 2016, as per the samsung promises i should have received my vr gadget code in 3 to 7 days, but i have yet not received the same, kindly do the needful as early as possible.
Thanking you
Major saurabh mahesh gupta
[protected] (My jio no. Registered with my galaxy app)
[protected] (Alt no.)

Dear sir,

I got my samsung J3's screen broken so i gave it to Hearing world service center in aliganj lucknow and they gave it to me on 7.9.2016 after one month of submission, after using it one and a half month it started malfunctioning again and i gave them back on 2.11.16 with work order no.7175 and it has been one and a half month and they still have my phone and they are saying that they need more time. Their behaviour is very unsatisfying please do something.

Yours faithfully
Dr MOHD AKRAM FARAZ
[protected]

Dear Sir/Madam i purchase Samsung j-2(6) on 20/09/2016 bt only three monts phone is burning.service centre care not give good response, they told phone display not destroy through burning.bt phone is damage by burning itself.battry n backpanel have hole of burning.i attach bill scan copy.
please do the need full .

Thanking you
Neeraj Dewli
[protected]

FINAL- REMINDER

P.S.: IN WARANTY PERIOD, SAMSUNG REFUSED TO PROVIDE THE SERVICE OF MOBILE WITH NO CHARGES, We are suffering physical and mental agony and harassment due to irresponsible and negligence in the service of SAMSUNG, which could not be compensated in the terms of money, so look into this matter seriously, otherwise I will compelled to forward this matter to CONSUMER COURT for vindication of my right.

So, solve the pending matter for repair of my mobile WITHOUT ANY CHARGES immediate.

Madam,

Followings discrepancies have been found in the services of SAMSUNG:-

1.Personally visit by VERY SENIOR CITIZEN walked from a long distance in this winter season on dated 05/12/16 at HCL – Janak Puri service centre, they refused to service the set under the warranty period to solve the problem in software which was already informed to Ms.Parmila on the same day.

2. Call received on 06/12/16 by Mr. Anil and Ms. Parmila from the company on dated 07/12/2016 for again visit to service centre on assurance that matter will be positively re-solve on getting the approval from the MANAGEMENT, the same old person again visited on 07/12/16 for submit the set at service centre.

3.Regret to inform you that Ms. Parmila told on 07/12/2016 that we will pay the charges for repair the set which is in the guarantee period. Its a matter of very shame that there is no changes in Ms. Parmila statement, same as earlier, why?

So, solve the pending matter for repair of my mobile WITHOUT ANY CHARGES.

P.S.: We are suffering physical and mental agony and harassment due to irresponsible and negligence in the service of SAMSUNG, which could not be compensated in the terms of money, so look into this matter seriously, otherwise I will compelled to forward this matter to higher authorities for vindication of my right.

So, instruct the service center to solve the pending matter for repair of my mobile WITHOUT ANY CHARGES immediate.

Thanks

RAJESH ARORA
[protected]

On Wed, Dec 7, 2016 at 1:52 PM, rajesh arora wrote:


JOB SHEET NO. :[protected] dt. 07/12/2016

Kindly do the positively action immediate, i.e, repair the fault WITHOUT ANY CHARGES, as already discussed.

Thanks


RAJESH ARORA
[protected]

This is regarding the Samsung mobile phone that I’ve submitted on 4th November’16 on your service center located in Sector-3, Noida ( HCL Services Limited, D-1 ) and still I’m waiting for my mobile.

I’m trying to reach you on your given number [protected] but It is not getting contacted. So what should I do ?.

Bill Number : [protected]

Last time I’ve spoken with one your executive and he has updated me that my replacement request has been confirm and I’ll get new replacement mobile within max 10-15 days but I haven’t received any call from your side or neither your given number is contactable.

Executive committed me that I'll get my product by Tuesday maximum but again they are repeating the same thing that it will some time and they are not even giving me the exact time for the same.

So please help me out for getting my mobile or refund.

I have talked in your customer care number[protected] and executive is not really helping me out as I was telling him to transfer my call to any senior but he is telling that there is no senior.

And I want my refund or replacement asap.

On 23rd of October, the fridge stopped working. I called a Samsung service centre. They advised me to defrost the fridge and clean it a couple of hours later. So, I did and restarted it. But it didn’t cool. On the 25th, Samsung service men came to check the fridge and said that the gas was over. Following which on the 26th, they replaced my gas for Rs 2678/-. It worked but the cooling wasn’t impactful. On the 30th October, it stopped functioning again and I placed a complaint again. Between them and now, people from the service centre have come at least 5 times and nothing has worked. Two of the people we have been consulting this is (Asain –[protected] and Mohana –[protected]

Engineers visited us three different days
1. They came and checked it, concluding that he will send the necessary person for the job.
2. They bought gas and charged the fridge, but said that the gas would not be useful since the gas from the fridge was leaking and would visit again.
3. The service person (P.Krishnamurthy) on 9th November brought another cylinder of gas and tried to fix the fridge again, but also concluded nothing could be done on the challan and that we could inform the higher authorities about this in fixable problem.

On 16th November, I mailed Mona([protected]@partnersamsung.com) with the bill and fridge details. Following this, I spoke to the team leader (Bhisanh Kumar), who said he would look into the matter but there was nothing that could be done from his side. The following day, on our follow ups, we were given to understand that we would be given 30% of the MRP of the fridge within 21 days at the latest. Till date, we keep following up from our end with the service centre since we can’t buy a new one or replace or get rid of this old fridge. Multiple occasions have passed where food has been spoiled, we lived through the cyclone with no food stored, we now have festivals coming and we will not be able to store anything.

We keep getting all sorts of false hope. Now that we remind them, they’re indifferent and no longer speak with any understanding or concern which is horrible cause the fridge (RSA2NQP1/XTC) we picked up is one of Samsung’s finest or at least was at that time.

Refrigerator model no- RT28K3343D2, purchased on 10.12.2016. On 18.12.16 I complained for the defect, on 19.12.16 a person came but issue not resolved, on 20.12.16 again an engineer came worked for 2hours, but defect not resolved, engineer said product is defective and cannot be repaired. Now I am very much worried that wether I have been cheated by Samsung, because within 7 days of installation of my fridge, compressor is found defective and the representative of Samsung is telling that it cannot be repaired. Please help me as I am feeling cheated. I had very much faith on Samsung but now disappointed.

My washing machine top loader WA78K1/XTL's PCB got spoil. The part is no longer manufactured and is not available in Shillong or Guwahati Samsung service centres. But in Guwahati Service Centre they showed me in the computer that it cost Rs. 1999 and with service charge comes to about Rs. 3000/-

I went to West Bengal and in Samsung service centre HAKIMPARA the part was available. But, THOSE FRAUD, CHEAT SAMSUNG STAFFS are selling it at Rs. 4800/- plus service charge. In Jalpaiguri Samsung Service Centre, Natun Para the Samsung fraudsters are selling the same for even more, at Rs. 6800/-

Samsung India must take responsibility and STOP PRACTICING THIS UNETHICAL CHEATING BUSINESS. You first cannot stop manufacturing a part in less than 10 years after selling an item. Even if you do, the few spare parts available at Service Centres CANNOT BE SOLD AT A PREMIUM beyond the manufacturing cost. This is a fit case of consumer case.

Visiting serv.cntr.for remote replac.first given the remote.then told order is of someone else.
1.y responsible person not seated.
2.when rcvd order should be highlight on syst.
3.ppl in serv cntr.giving excuses.not accept.wat sugg.given.
4.is this the samsung we expect.
5.highly oppressed by u're ppl.
6.being n prestious organisation ?u'rs people.

I am sandeep bhardwaj. i put up in delhi and i wanna tell you about samsung service center bharat

comunication which is located near durgapuri shahdara this is the add a 245, durgapuri extn.100 futa

Shahdara, Delhi 110032.
so this is the story i wanna share with everyone about samsung service center. my friend rohit visit

samsung service center beacuse his mobile j7 giving him problem.problem was that his mobile was

unloking itself automatically and unfortunately it was out of warranty. so service center excutive

told him to replace the the pcb board of mobile and the amout will be around 5700 around something. my

friend says yes and after that he collect the mobile and the old pcb but he was facing the same

problem.problem was not resolved by replacing the pcb board then excutive told him to replace the

display and the amount will be around 4000 somthing then my friend discuss this matter to me. then i

came in the story and visit the service center and discuss this matter to the team leader i think and

ask for the refund of pcb amout beacause you are going to laugh they didn't check the mobile properly

and change the pcb. the real problem was in the back flip cover magnet i request to excutive to replace

the new pcb with old one and mobile doesn't have any problem beacause they are just sitting for the

money. they are telling me i am not elgibile for the refund

customer name rohit
my name sandeep bhardwaj
my contact no. [protected]
claim no[protected]

I have a purchased Samsung j7 in march 2016 but unfortunately mobile displayed has black after a hanging on[protected]. as per guarantee of Samsung should be changed of display but customer care told me that your display has broken. but I assure you sir the display is not broken from my end. your service machine unable to understand of problem and judge . So please suggest me that how to solve the problem other wise I will go to court against your Samsung mobile company.

Saala chutiya bananeka company hai. jabse cell liya hai tabse constmer care jaa hi raha hu. ther is still 6 months warranty left. but zero costomer satisfaction. bloody screw your samsung company. no use at all. apple is best. you call Note 5 a Premium phone. but i found nothing like that. till now i hav faced display problem. charging port problem.motherboard problem.nd now battry draining problem. which is still not solved.i lost my job due to running behind this bull shot costomer care centre again n again.
as per ua saying premiuim phone should be serviced and returned back in 48 hours. youll tkae 15 days but still problem not solved. wow bravo.
i am complaining about samsung costomer service centre located at lal baug Hila tower mumbai. and plz take strick actions as ull cant repair the handset so i hope this much could be your cup of tea that ull can at least yell on your workers.

I bought Samsung J7 2016 by Amazon. in one month before. but it is not working still from a week. To resolve this problem I had contact to the customer Care of Amazon. He said that I have to contact Samsung service center of my city. So I contacted Samsung service center, because it is in guarantee period, but he is saying its touch pad is not working and he is demanding Rupees 6000/- to repair this problem.
Please help me sir, I bought this mobile in Rupees 16, 199/- and again I have to pay 6000 Rupees.Why Sir? Is the 16200 Rupees of mobile will work only for one month.? Please help me and contact me as soon as possible. I will be thankful to you.

Only one month before I bought the Samsung J7 smartphone through Amazon. Now It is not working.Blue lines appearing on the phone and phone is not working.When I called the Amazon's customer care to help, then they said that I have to take help from Gulbarga Samsung service center.When I go to Samsung service center Gulbarga, they are demanding me for Rupee 6000/-, otherwise they will not repair the mobile.
What should I do, Only one month before I bought it, and it is in guarantee period.
Please solve my problem soon and soon.
I will be thankful to you.