Samsung India — service centre fraud

Address:

Main Road ,Above Axis Bank,First Floor, Nagaon, Hojai, Assam 782435, Nagaon, Assam, 782446

Dear sir, i want you to inform that my level u bluetooth headset was under warranty and i was facing a sound problem in the left side, therefore i decided to send the device to service center. The service center has a delivery and pick boy who visit every saturday for delivery and pickup of products. I contacted him and sent the product for repair, but the fraud service center called me and told that the product is not covered under warranty beacuse it is tampered. I told it is impossible but if you have seen any sign of tampering please return my product and let me see what is exactly happened. They sent me a totally damaged product. It was not mine, i refused to accept such an old and damaged product. If the product was tempered then why the delivery boy picked up? If the product was tempered then why they are not providing job sheet. I called customer care they talked with service center (Ref no-[protected]) they told we can only lodge a complaint against the service center thats all. If my product doesnot cover warranty then who gave permission to service center to open and repair my product? (Voice recording of service center boy is with me). The service centre boy told that he repaired my product but without my permission why? He has not repaired my product but he replaced my product with totally damaged one. I want my product new as before. Please have a look into the matter asap. Samsung service center employees are fake and fraud