[Resolved] Samsung India — Service charges for checking problem | |||
We called the samsung person for checking the problem with our samsung refrigerator which is now 5 years old. However, after checking the problem, the person demanded rs.550/- as service charges for checking the problem. After query the person said that most people call us to check the problem and thereafter do not avail our service for repairs. Hence, the company has made a rule to collect service charges. After that he settled for rs.300/- however, if its the company's system, proper receipt should be provided for the same. The persons contact number is [protected]. Please guide us as to why this sort of practice for fooling the customers is carried on, such things are unheard off. Please clarify the matter urgently. My contact number is [protected] Was this information helpful? | |||
Aug 5, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18888
Pending
0
Resolved
11175
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd