[Resolved]  Samsung India — Service charges within warranty period

Address:	700122
Website:	www.customercareno.co.in/samsung-service-center/barrackpore-samsung-authorized-service-center_i2963

I have purchased a samsung smart phone bearing model no sm-g531f/dd, s/n: rz8h40jchlw, on 5th june, 2016 from a shop in jalpaiguri, west bengal. Unfortunately i have lost my cash memo. My phone is not starting. So, i went to jalpaiguri service center. They did not open my phone and returned me.in jalpaiguri service center, the persons told me that i do not need to carry my cash memo to avail service charge for the company "samsung". Accordingly, yesterday i visited the service center in 354, barasat road, nonachandanpukur, barrackpore, pin 700122, west bengal.in counter no 3, the person opened my phone in front of me, removing the front glass with my permission. He asked me rs. 173 service charge to tell only what is the problem. After seeing the phone they reported me that the mother board is crashed. He told me that it will cost around rs. 5000 to repair the phone as i have lost my cash memo. I did not agree to pay. I have given rs 173 and asked him to give me receipt. Then he did not take any service charge, saying that it is not required as i am on warranty period! He returned my phone without repairing. He was justifying himself to ask for money that, my bill is the supporting document for my ownership, address proof and all. I offered my identity card, which they rejected. I am astonished that address proof is required to purchase a sim not a phone. So, the shop did not ask it from me during purchasing the phone. Now, i request you to regenerate a bill for me so that i can avail the warranty service, which i deserve. I hope, you have understood my concern and you will take necessary action against my complaints.