[Resolved] Samsung India — service complaint

Navid Zaman

Address:

East Champaran, Bihar, 1000

I've bought a fridge from your farmgate branch, dhaka, bangladesh on date mentioned. I'm a regular samsung product user. I've bought tv, oven from your company. But in case of fridge on the 3rd year it's creating problems. I've already serviced by your team 2 months ago and now again it is showing same problem. I must say your your service is not up to the mark. Because they are saying it may take 3~15 days to get the parts that are required.
If this type of service you provide worldwide than i'm sorry to say that i can no longer use your product or recommend it to others.
And if you think you can resolve my problem asap than please do so to regain my belief on samsung.

Thank you

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Oct 24, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd