[Resolved]  Samsung India — service complaint no. [protected] not being attended

Address:	Gurgaon, Haryana
Website:	www.samsung.com/in

I am writing this mail on not getting due redressal from the normal mode of calling samsung helpline (Called 3 times), service centre and writing 2 no. Email to customer support.

I had lodged a service complain no. [protected] for my samsung side by side refrigerator 591 ltrs. Model rs552nrua7e purchased on 25.09.2016 on samsung helpline number[protected] on 19.07.17 morning. During registration of complain i was informed that a service engineer will visit to attend the complain on 19.07.17.

However later on 19.7.17 i received a call from sh. Amit kumar, service engineer samsung from landline no.[protected] that he will make a visit for the said service complain on 22.07.17 i. E. After 4 days. I had again contacted customer support for expediting the visit & repair, i was provided the name of another engineer sh. Deepak upadhyah (Mobile [protected]) vide sms with proposed visit on 19.07.17. However the engineer has not visited and the mobile number given in sms is switched off. I have again contacted the customer care today morning and was given another mobile number [protected] of, on this mobile number too there is no response. Subsequently i got a call from service centre that complain will not be attended today because of manpower problem & the lady at the other end hung up before explaining anything further.

This type of after sales service is not expected from a very reputed company like samsung. Firstly i am facing quality issues within 1 year of purchase that too for a top line model of samsung, secondly instead of promptly attending to the complain i have been informed by the service engineer that he will visit after four days to look at the problem & then probably take some more days for attending to the same. Redressal mechanism at samsung is not working to resolve the issue and i am stuck with a non working refrigerator which is within the warranty period and is not being attended to.

Please advise concerned, for promptly attending to the complain.in all probability, the after sales service in noida are outsourced by samsung, but samsung bears the full responsibility for the products it sells, more so, considering its global presence samsung is expected to maintain global standard in after sales service in india too.