[Resolved] Samsung India — service engineer unable to provide any service

Raj Kumar227

from Ongole, Andhra Pradesh

Address:

Khammam, Andhra Pradesh, 507164

I was registered my complaint on 17th november 2018, i don't know what was the wrong with him they (Customer care service) cancelled my complaint. And again they provide and registered new complaint number on 21st november 2018 to me, this time they said daily "service engineer call to you by tomorrow and he provided repair to your product" these kind of words they told from 21st november 2018 onwards. Till now my service request is unrepaired (7 days completed). Now i actually feeling there is no service from samsung because of infair answers from samsung.

Was this information helpful?

No (0)

Yes (0)

Dec 28, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd