[Resolved] Samsung India — service guys not showing up and blaming it on the previous service person

dineshradhakrishnan

from Chennai, Tamil Nadu

Address:

MGR Nagar Velachery, Chennai 600042, Chennai, Tamil Nadu, 600042

Our samsung refrigerator rt31gcpr1/ctl/2011 model had a part change by a previous service attendant couple of months ago as the problem was even at a low setting everthing in regular section would freeze. The same problem is recurring again. The samung service center sent a person who is saying he will send the other guy ramesh who changed the part. It has been at least a week and there is no help from the samsung service center in chennai.

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Jan 7, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd