[Resolved] Samsung India — service issue | |||||
Hi, I am a proud owner of samsung electronics products since 6 years and in that same period i bought a samsung washing machine (Model no. Wa88vpkeh/xtl) which is not working now as the wire harness is damaged. I have submitted repeated complaints on the toll free number and all they say is they have forwarded the complaint to my nearest service centre so the technician will call you asap but this is not happening as i am not getting any replies from any of the service centres available near my location.in fact i got a text message from samsung india team mentioning the name and number of the technician and when i cald on that number the technician denied to provide me with the service. Day by day samsung is getting worst and i am very frustrated with the kind of service you people are providing to the customers with fake promises and fake spare parts prices and all in all fake commitments. Was this information helpful? | |||||
Nov 27, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Oct 27, 2017 Samsung India Customer Care's response Dear Sir, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |||||
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+91 89 3993 9899 [Customer Care]
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Mechanic from Guntur visited and said it cannot be repaired since no spare parts for this model not available. On/off Circuit board cannot be replaced . Pl advise to get that repaired.