[Resolved] Samsung India — service provided by service center

wasim00778

from Mumbai, Maharashtra

Address:	Nashik, Maharashtra, 42201
Website:	[email protected]

I submitted my c9 pro for an update at alphabetical business machine pct ltd today at 10:17 am and i have come take my mobile and now they are saying we will give it to you tomorrow. Does it take a day for an update on a regular customer of samsung and i trust it but is this kind of service samsung provide to its customer. My number is [protected] you can check how many mobile i have taken from samsung im very dissapointed with this kind of service

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Aug 27, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Aug 03, 2017

Updated by wasim00778 On 26 July 2017 i had submitted my c9 pro for an update but after the update my mobile started heating up and battery started to give up so I went to service to resolve the problem on 2 Aug 2017 at evening they said we r working on your mobile we will give it tomorrow and now they r saying you have wait 4 two days I said give a mobile on stand by they regeted my request now u tell me Samsung is this kind of service u provide to it customer. I'm sorry to say Samsung is not living up to its name