Samsung India — Service related issue, wrong communication

Address:	Raipur, Chhattisgarh, 492007
Website:	www.samsung.com/india

Dear designatory,

I have requested for relocation and reinstallation of my split ac from kolkata to raipur service request id: [protected]. Post deinstallation on 13/14 th mar i had called for reinstallation on 19th mar. I have even enquired about gas refilling and servicing of ac and i have been told that their is discount in gas refilling and servcing of ac and the cost would be 1500 approx. However after reinstallation the engineer said that other engineer will visit after 2 days for servicing but no one turned up. I have to again call customer care to login complaint no.[protected] and then engineer visit and ask for complete charges after discussion he said he will do it in 2000 for me. As if he is doing favour. As the offer was for march and april their is no offer.
2 things are requested. To get my refilling done in last informed rate of 1500/- secondly the service engineers of samsung have become so rude and when ever they visit they only try to make money by pushing some or the other parts and accessories. It's open feedback in the market. The service of samsung is worst these days.In case you wanted to check more u may like to hear the call records of conversation i had with ur customer care agent in the month of march. Pl get my servicing done as per rates offered in mar.
My contact no.[protected]