[Resolved] Samsung India — Side by side refrigerator

aajmani

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560066

Despite repeated reminder no technician visit for over 8 days and counting for a refrigerator product, its totally frustrating and unacceptable sla. I have logged a complaint at customer care on june 7th to no avail despite numerous attempt to remind on the urgency. My compliant number is [protected]. Later they changed it to [protected] dont know why. Food is getting exploit due to negligible cooling and this is a recurrence of the problem which was attended 6 weeks back.
Amit

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Jul 16, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Jun 21, 2017

Updated by aajmani My complaint number is still the same as in my original complaint on June 15th, not sure why asking again [protected] ? I do not wish to post my mobile number on this forum, its updated in Samsung Customer Care database and I did get a call from Delhi regarding the original complaint.

Are we sincere about resolving my issue, why merely asking data you already have ?
Amit

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Comments

aajmani

from Bengaluru, Karnataka

You had asked for one chance and attempt to get things right when I received call from Delhi. I went with trust which is now looking pretty useless. Your Service Manager Mr Mahesh is unprofessional and promised update and a turnaround and now not taking my calls nor providing an update.

I'm without a fridge for last 5 days and do not know when it will be delivered. They notified me on new set of problems, tried new compressor when the old was quite ok, talked about leakage when there was none while it was diagnosed in my premises by the technician. I sense foul play and harassment leaving me helpless. The worst being you are avoiding any communication on the promised junctures.The assurances from the head office is of little value to me.
Amit

Samsung India Customer Care's response, Jun 21, 2017

Verified Support

Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

aajmani's [Complaint's author] reply, Jun 21, 2017

My complaint number is still the same as in my original complaint on June 15th, not sure why asking again 4238400540 ? I do not wish to post my mobile number on this forum, its updated in Samsung Customer Care database and I did get a call from Delhi regarding the original complaint.

Are we sincere about resolving my issue, why merely asking data you already have ?
Amit