[Resolved]  Samsung India — sim card not working

Address:

Kaithal, Haryana, 136026

Sir i buy a samsung galaxy j7 prime and tell them that i am giffting this to my brother who will use this in australia 17/7/2017
He use this cell phone here 3 days with indian sim.
When in australia he use his vodafone sim its shown regions lock. I complent it to samsung by mail and toll free no. They geve me some suggestion only by mail. That suggestions was not valid.
Australian samsung care demand a regions code but samsung india not provided it and do not contact me on my mob. No,
My brother face a lot of problems. Vodafone store to samsung store.
On phone box its clearly written "since this product is ment for sale in india only, this product should be activated with a sim card issue frome a mobile operator within india. To use sim card frome other reigon, cumulative calls over five minutes must first with the sim card frome indian operators"

I have bill and box in india.

Plese help me as soon as possible