[Resolved]  Samsung India — smart tv - don't buy ever

Address:

Karnal, Haryana, 132001

Sorry but i want to start with that samsung has a poor service support!
I bought a samsung smart tv on 19/10/17, however the same was installed on 21/10/17. After 4 days i. E 25/10/17, the same stopped working.
I had raised a complaint on the same date. First they agreed that the tv will be replaced but after sometime, they informed that it is not in their warehouse, hence refund will be generated.
Its been nearly a month now, we dont have tv in our home. Do they care? Nooo
Its been nearly a month now, we are paying for our hd dth connection. Do they care? Noooo
Also no alternate solution was provided like stand by tv for somedays, upgrade to higher model if the same is not available.

On asking about the service center today also i. E 18/11/17, i was informed that may be 15 days more will take for initiating a refund.

So ultimately they are taking 1 and a half month for service which is called a very poor support system.

I wish i should have bought some other brand instead and will never go for samsung again and also will not recommend it to anyone

Rating in minus

Please provide me md's email address so the matter can be escalated.
Tanuj sidana