[Resolved] Samsung India — Smart tv / faulty piece given

balaji26

from Bengaluru, Karnataka

Address:

560033

I purchased a samsung tv in the month of october 2016 and in the month of feb 2017 i noticed an internal fault with the tv i logged a complaint and requested for a replacement since the tv has an internal fault.
Spoke to 7 - 8 different people many call backs were promised and a lady called prema latha addressed the issue (Supposed to be the head of operations for south) promised her contact details will be shared via email which is not received until today. Everyday i get a text saying the call is closed and nobody is willing to help.
Services nowadays are so pathetic the response for 40k tv is since its 3 months old now we cannot do anything.

So companies can build a gadget which would work for 6 months and then go faulty? Is this how sales are being achived and people are being played?

We need to bring down such companies and ensure they provide reasonable service to everyone. I will log it on multiple portals / social media / my biking community! Samsung is a no!!! Never going to be in my list again!

I may have to notify hc hong about what is happening i guess

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Mar 28, 2017

Complaint marked as Resolved

---------- Forwarded message ---------- From: SANDEEP SINGH Date: Tue, Mar 28, 2017 at 10:43 AM Subject: Warranty Extension confirmation mail To: Balaji Kumar Dear Mr. Kumar, Greetings! This mail is in regards to your Samsung television model no. UA32K4300ARLXL bearing serial no. 0A8L3PAH707697L. It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best as compared to other products in the same category. Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day. The feedback shared by you regarding the product quality is appreciated. We would like to mention that Samsung provides a free of cost repair process in the product warranty period to ensure equated performance of your product to your satisfaction. Once a product develops a fault, it is resolved through the warranty provided with the product which you can avail at any of our certified centers by our expert engineers. Your television is still in warranty and as such the necessary repairs has been done on free of cost basis. Also, as a goodwill gesture, we had offered three months warranty extension on the said product for repair which will be valid from 01.10.2017. Date of purchase: 02-10-2016 Warranty Period: 12Months Applicable warranty till: 01-10-2017 Extended warranty: 3Months Warranty extension start date: 02-10-2017 Warranty extension end date: 01-01-2018 Nevertheless, we would like to take this opportunity to thank you for your feedback and to give us any other opportunity where we can serve you in any other way. We assure to give you the best possible solution in any manner. Regards, Sandeep Singh Customer Service Experience Desk Phone +91-11-3318-4528 (Monday - Saturday: 9P.M.to 6P.M.)

Samsung India customer support has been notified about the posted complaint.

Mar 16, 2017

Updated by balaji26 [protected]@Gmail.com mobile - [protected]

Below was the response response received from someone who promised an email 2 weeks ago!

Dear Mr.E KUMAR,
Greetings!
This is in regards to the complaint of your Samsung (UA32K4300ARLXL), bearing serial # (UA32K4300ARLXL).
It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass
through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as
best as compared to other products in the same category.
Having said that, we always believe that our customers are the best judge and may help with improving our
products. Therefore, we take every feedback with an assurance of improvement with every passing day.
The feedback shared by you regarding the product quality is appreciated. We assure you that we are doing our
best to give you a perfect resolution for query and you will find no performance difference in your product
post repair. Samsung repair process ensures equated performance of your product to your satisfaction.
We hope that you will appreciate the fact that we want to give you the best resolution; therefore, we request you to
bare with our efforts to serve you better by allowing us to repair your unit.
We once again request you to give us an appointment so that we can depute our service engineer to carry out necessary repairs for satisfactory
performance of your (UA32K4300ARLXL) with 3Months extended warranty for the product.
In conclusion, based on our discussion we will not be able to cater your request for exchange or refund of the
above said product.
We value your relationship with Samsung and assure you of our best services, always!
Regards,
PremaLatha
Senior Executive, Customer Experience
Desk Phone:[protected] Extn 1642 (Mon - Fri, 09:00 AM - 05:30 PM)

FYI - Calling that number reaches Ruby's Vm

Mar 17, 2017

Updated by balaji26 Hello Samsung,

Can you confirm if he is the head of operations for Inda?

Is this the correct email id: hc.[protected]@samsung.com?

Thanks,
Balaji

Mar 20, 2017

Updated by balaji26 Samsung,

I believe you havent read my previous update. The details are already mentioned please look it up!

Verified Support

Mar 21, 2017

Samsung India Customer Care's response Dear Sir/Madam,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

angucool

from Karur, Tamil Nadu

Dear balaji26,

You may go to Consumer court to get better solution from company since they are not reply your queries. Just try to explorer the consumer court and loge the complaint against service center of Samsung / Samsung company.

ANGURAJ

balaji26's [Complaint's author] reply, Mar 16, 2017

Thanks Anguraj.

I think that is what i would do for how the service providers have become these days. Pretty much every service provider is busy making money and they sale bad stuff.