[Resolved]  Samsung India — sonoace x7 ultrasound machine

Address:

Jammu, Jammu and Kashmir, 181221

It has been more than a year since we have been waiting for the application enginner's visit to update the echocardiography software installed in the ultrasound machine sonace x7 in our premise. But to this date no one has visited for the same.

To further elaborate the things, we purchased the soncae x7 machine s/n - xxxxx on date xxxx (Details to be furnished on request), and it was upgraded with echocardiography (Cardiac pack) in may' 2017, but the machine was never configured/upgraded to use the cardiac pack to this day.

We have been calling mr. Sham misha and mr. Pawan safaya from radian technologies pvt ltd (Authorised service partner for samsung india electronics pvt. Ltd.) repeatedly since then, but they have been extending the dates for their visit by their excuses. It has been more than a year now, since the equipment not being used to its full capabilities just due to the unprofessional and work ethics displayed. This in turn is causing huge loss to us as we are unable to use the desired functionality in the equipment.