[Resolved]  Samsung India — split ac 1.5 ton

Address:Chennai, 600045

I had registered a complaint on the 28 may 2019. Request number:[protected]. The service centre took 2 days to call. The technician arrived today and he says to fix the leakage it will take another 2 days. So how many days should a customer to fix the issue? Balaji from customer care and balaji the service centre manager were very rude and they were stubborn not to provide the service on time. Balaji from customer care is not ready to provide the branch or the area service manager numbers. Looks like there is a kind of corruption involved
Was this information helpful?
No (0)
Yes (0)
Jul 6, 2019
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
May 31, 2019
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Sep 28, 2019
Updated by jasminimmy
Why is this complaint closed when its not resolved?From 31 May till date nobody has called
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18888
    Pending
    0
    Resolved
    11176
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information