Samsung India — Split ac aluminium condenser leaking

Address:

401107

Dear sir,

Subject – complaint no. [protected] dated 4th march 2016 and further complaint vide query number [protected] dated 9th march 2015 regarding gas leak from condenser and display not working

1. Above mentioned complained regarding split ac model number as125bsdnstl&as125 (125bsdxst2) and outdoor unit number e085ppob400798, bill number 560576 dated 20th may 2011.
2. Technician from sai enterprise mira road (East), thane-401 107 attend the complaint on 5th march 2016 at 1810 hrs. He has confirmed that gas is leaking from condenser aluminum coil & not working of display unit. Condenser repair job will be done when new display unit received by service center. We paid rs.300/= cash vide receipt number 818 dated 5th march 2016 against rs. 250/= as informed by call center. He agreed rs 300/= will be adjusted with repair bill.
3. Again technician attend the complaint on 9th march 2016 at 1245 hrs. He and owner of service center was not aware of the gas leak problem as previous technician has not informed them. He came with new display unit which he replaced. After replacing also display unit was not working. He again replaced with old parts and not sure what is the exact problem. He also told us that aluminum condenser repair we don’t do it. Only you have to replace with new condenser and normal life of condenser at mumbai salt air climate is 2 to 3 years. Same thing he has spoken on phone to call center and his owner.
My questions are –
A. Why there is no coordination between service technician & your service center?
B. If service technicians do not have the knowledge of electronic circuit so who is going to rectify the defect of display unit which is not working?
C. Why samsung is using poor quality aluminum coil condenser in spilt ac which cannot be repaired once leak starts and consumer have to replace full new condenser unit? May be due to cheaper, less electrical consumption and high star rating?
D. Why u are selling this aluminum coil condenser to coastal area like mumbai having high humidity and salty moisture air? Otherwise you should have informed the customer before buying this product that it cannot be repaired and average life of this product is two to three years.
E. Is it possible to replaced aluminum condenser unit to copper condenser for above mentioned samsung out door unit?
F. Now india is no more poor or third world country where reputed foreign brand like samsung can cheat indian customer’s .Hence i request samsung india to take above mentioned issue very seriously and do the needful to resolve.
I am looking response from you at the earliest. Otherwise i have to approach the appropriate authority in india and south korea. Now day’s social media are also very strong and it should not be happened that indian consumers stop buying samsung products in future as being cheated by you.

Thanks and regards,

Mr.Narendra kumar gupta