Samsung India — Split a/c

Address:

Kolkata, West Bengal, 700008

Dear sir/madam, i have one split A/C model AR18FC3TAURNNA for which i needed servicing for which i called customer care vide complaint no [protected] about 20 days back, one person from local service centre came for inspection on23/2/16 and said the outdoor unit needed to be taken to service centre for repair but for which i will have to arrange for a ladder as i am
living on first floor. i told them my inability to arrange ladder. subsequently i called back customer care when they said they will arrange ladder from service centre within 24 hour but there was no call either from service centre or customer care for another 4-5 days. i called them back they arranged a callback from Mr Abhishek Rawat. he told me that I dont have to arrange any ladder and they will arrange(service centre) it on a priority basis. my subsequent complaint no. are [protected] and [protected]. since then iam calling them almost every 48 hours . everytime they said they are assuring me that they will arrange & i donot have to worry. till date they have not done my work. I have so many productcs of samsung, but if this is the state of service I will have to think twice before buying any more samsung product.please do needful at the earliest. thanking you

dr Tanuja Haldar
A-103, Rajhans enclave, 68 Santosh Roy road
sakher bazar, Barisha, Kolkata700008
phone no [protected]