[Resolved]  Samsung India — split ac- my call no [protected]

Address:

201301

I have purchased this split ac in july 2015 at the cost of approx rs 40000. It worked well till last season (2 years) as soon as i got it serviced for using this summer, its gas was leaked and it was filled by your representatives. As i had one fee gas filling coupon, provided to me during the purchase, it was honoured and i paid only the service charge of rs 590. It was in the month may 18.

Again after one month, the cooling was stooped, call was logged to the call center, the technician came adviced to check the stabilizer. We have called the stabilizer person and it was confirmed that there was no fault with the stabilizer. We called one local known technician, who adviced that, the outer unit needs proper service. The outer unit was cleaned by him and the ac started working well. I informed your call center as well as to the person who called me for service feedback. They assured me to taker care of my grievinces in future.

Again last week, the cooling stopped, the call was logged, the technician visited and confirmed gas leakage.

He demanded around rs 2500 for the same. We explained him that in the month of may only the gas was charged by them only, then how come in the same season the gas again leaked…he was adamant that he will fill the gas only against the payment.

We approached the call center again and shared our suffering, they assured to look into, there were many phone calls, but no action taken till writing of this mail.

I wanted to escalate the case to senior officials, but nody provided us the contact details.

I am expecting a reply from samsung brand, that if ac will work only for 3 years, then why should we spend so much money on a world class brand, the china acs are much cheaper and they will surely work for three years.

I am expecting solution from samsung at the earliest.

Thanks & regards,

M m mishra

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