[Resolved] Samsung India — stolen samsung mobile blacklist the imei no-[protected]

Kalpataru behera

from Mumbai, Maharashtra

Address:

IOCL Refinary, ODISH,GATE No-2 parking place, Jagatsinghpur, Odisha, 754141

I would like inform you, my samsung mobile has been stolen (Model: - sm-610fzdh, imei no-[protected]) my on date 27.07.19 at 8.30 a. M i put my cell phone inside dikki of my vehicle (Honda active 3g) at in front of iocl gate no-2 parking place. On same day after 2 hours at 10.30 a. M someone stolen my phone inside dikki. Please black listed my samsung mobile phone (Iemi no-[protected])

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Sep 2, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2019

Samsung India Customer Care's response Dear Customer,

Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “Find My Mobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.

Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt. Ltd.