[Resolved] Samsung India — Subject : complaint raised against service centre & customer care. | |||
This is a formal complaint against Samsung Service Center (Bill Number [protected]) & Samsung Customer Care Center (Complaint number [protected]) I have given my Samsung Phone J2 on 11th May 2017 for the LCD replacement. The Service Center told me to deliver my phone within 3-4 working days. However they failed to deliver it as per stated period. On enquiring about my phone the lady misbehaved and gave me a rolled answer “we cannot predict the date of deliver, we will let you know”. After a week on calling again, I have got the same answer on which I have reached Customer care center to complaint against the service center’s lethargic attitude and no proper response issue. Out of two customer care agent, one told me that I will get my phone within 24 hours and other put my line on hold and later disconnected since he had no answer to handle my complaint. In the conversation the agent told me that LCD was initially in transit which is being cancelled and then ordered again. On raising question over un necessary cancellation the supervisor lied and changed his statement. I have later approached one supervisor Mr. Kumar and the TEAM LEAD Mr. Deepak who had promised to get back today by 1 PM. None of them gave me a call back and I am still in blank picture without any update. This is my written complaint against MISBEHAVIOUR, LIE, CHEATING & FALSE PROMISES along with deviation and misguiding the customer SEVERAL TIMES. THIS IS ABSOLUTELY UNTOLERABLE AND UNACCEPTABLE FROM A COMPANY LIKE YOU. NEITHER THER CUSTOMER CARE NOT CUTOMER SERVICE COULD LET MY PHONE REPAIRED AND RATHER MISLEAD ME WITH FALSE REMARKS. SUCH AN UNPROFESSIONAL BEHAVIOUR FROM A COMPANY LIKE SAMSUNG IS ABSOLUTELY UNACCEPTABLE. I have drained my energy and valuable time on such petty issues which remain unrecoverable I expect the senior officials to take strict actions against this behavior immediately. Devanshi Srivastava 91-[protected] Was this information helpful? | |||
Jun 25, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support May 25, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
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Regards,
Rahul Bansal
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd