[Resolved]  Samsung India — Swelling of battery Samsung A5 2016 under warranty period

Address:	781039
Website:	www.samsung.com

The battery of my samsung a5 2016 mobile got swollen up and there was no physical damage done to the mobile. The mobile works fine when connected to the charger but as soon as i remove the charger the mobile gets switched off. To resolve the issue i went to the samsung service center in guwahati but they refused to resolve my problem stating that the mobile is physically damaged and now it is not under warranty period. I also had a conversation with the customer care but they also refused to provide replace battery as swollen battery is not under warranty but this statement is not mentioned in terms and conditions for warranty and the customer care representative also agreed to it. Please help me in getting the battery of my phone replaced.