[Resolved] Samsung India — Television

prats26

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400049
Website:	samsung

I have purchased 40 inch Samsung k series. It has been a month since I have purchased and I am facing serious issues with the tv. The left panel starts heating up after half an hour of tv being on and the tv switches off and on on its own. I have contacted Samsung customer care 5 times. The dates are as follows 1, 5, 14 and twice on 16. They assigned an engineer by the name of vijay who mentioned that k series is facing the problem and cannot be fixed which I find absolutely absurd. I have contacted customer care again who keep giving me these cliche lines and asked for a senior engineer. I have spent 50 thousand on a tv with pathetic service and regret not purchasing Sony

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Dec 19, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd