[Resolved]  Samsung India — television

Address:

Chennai, Tamil Nadu, 600126

Samsung service order no [protected]
On the 26th evening, while doing house keeping, we touched the tv which was planted on the day of buying dd/mm/yyyy. It was shaking loose from the left side. We immediately called the call centre and booked the complaint on 26th of aug.

On 27th, the engineer mr. Boopathy reported to address the issue.

He noticed that the stand is loosely fixed due to the probelm in the thread in the stand and he immediately agreed the issue is withe oem of the stand and left with a promise to replace this.

Today 28th morning, i got a call from mr. Boopathy that the spare part does not come under warranty and has to be procured. While i bought my new 55 inches television during the month of december 2017 and the set is under warranty.

It is totally unbecoming of the response and i am deeply worried about the callous way of handling the warranty with a customer and i sincerely request the samsung management to intervene and set the process clear.

Looking for an earliest response and resolution to the matter.