[Resolved] Samsung India — terrible services provided by samsung for my refrigerator

hotelkalyan

from Noida, Uttar Pradesh

Address:	Jaipur, Rajasthan, 302001
Website:	www.samsung.com/in/microsite/smart-services

Dear Team

We are having a terrible experience with your service team as we are complaining for our fridge repair since last week but no one from samsung is visiting us. There was one engineer who visited us, but he was a fraud as first he told us that total amount for repair is 3600 Rs, and when we gave him advance of 1500 Rs, he told us that total payment for repair would be 6, 000 Rs. Such a big fraudster! . We told him okay we are ready to pay him amount, but first he has to repair our fridge and then we will pay him, but this person told us that you have to first pay FULL ADVANCE AMOUNT and then he will repair after 1 week.

Is this the type of service experience you are providing us ? Your engineers are so cunning. Its been more than a week, since our fridge is not working and we are complaining everyday since last week, two times in a day and no one is visiting us.

Its definitely sure, we will not buy any more products from samsung from next time.

Our complaint no's are [protected] and [protected] and [protected]

Please repair our fridge as soon as possible.

We are really having a really bad experience with your company.

Its been 10 days since we are waiting like a fool to get our fridge repaired and these people from samsung are everyday lying to us that service engineer will visit you, but no one is visiting us till yet.

I WILL NEVER BUY ANY SAMSUNG PRODUCT and I WILL NEVER RECOMMEND ANYONE TO BUY THE SAME

Regards
Bhuvnesh Gupta | Manoj Gupta
+91-[protected] | +91-[protected]

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Aug 5, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Jun 21, 2018

Updated by hotelkalyan Dear Team,

Till Now no one has called me and no one from your company has visited my place to repair the refrigerator.

Please check and resolve my issue.

Jun 27, 2018

Updated by hotelkalyan Dear Team,

Till now our complaint is NOT RESOLVED and its already been 18 Days today since i have registered my complaint and till now no resolution is provided and till now fridge is not repaired and till now FRIDGE IS NOT WORKING.

ALREADY PAID 5000 Rs as advance for the repair of fridge, but till now its not repaired.

Till now our complaint is NOT RESOLVED and till now fridge is NOT REPAIRED.

Awaiting your earliest revert.

IT WAS A HUGE MISTAKE OF ME TO BUY PRODUCTS OF YOUR COMPANY WHOSE AFTER SALES SERVICE IS WORST AND TERRIBLE.

I WILL NEVER RECOMMEND ANYONE TO BUY SAMSUNG PRODUCTS.

Regards
Bhuvnesh Gupta | Manoj Gupta
Hotel Kalyan
Jaipur
+91-[protected] | +91-[protected]