[Resolved]  Samsung India — the screen got damaged immediately after servicing

Address:

530022

After speaking to a customer care regarding my complaint they redirected to Mr. Devakumar Ch, Senior Executive, Customer Experience. Based on the discussion, he asked me to write a mail in detail what had happened and send all the visuals. I communicated with him as per his suggestions, finally, he told me handover my mobile to servicing center on sep 22, 2016 (approximately) and the complaint number is Samsung SM-N920GZDAINS, bearing serial # RZ8H10BQKKJ.
I explained my grievance to him in the mail on sep 18th 2017, as:
I noticed a minute spot on my mobile screen on the other day itself after I bought from servicing center.
But unfortunately, I didn't realize it was a display complaint again. Slowly it started increasing day by day.
Hence I took back to servicing center after 3 days and reported them once again. There they stated it was dropped and the display got broken and better claim for warranty.
But I don't think so. The spot appeared on the screen was immediately on the next day only and I am sure I didn't drop anywhere.
I strongly feel that it was a defect while fixing my mobile and I don't want to claim any warranty. I want servicing center people to resolve it genuinely.
I hope Samsung understands my grievance and do the needful fair play. I hereby attach my mobile visuals to this email.

This is the complaint given on sep 18th 2017.
After handovering my phone Mr. Devakumar stopped communicating with me irrespective of many emails from me. I couldn't contact him through phone because of poor signal and My office hours are from 8:40 Am to 6:00 PM.
The servicing people are not releasing my phone and Mr. Devakumar is not responding to them also.
Sir, please if you dont want to resolve the issue, please act fairly. No need to repair my mobile, u please release it. U know how important the mobile is for communication, holding these many days without responding to a customer grievance is not fine.
From past 13 years I am a regular customer of your samsung brand. I purchased 2ACs, 2 Refregirator, 1 TV, 1 washing machine and 3 mobiles. I never experienced such a bad response from u people.