[Resolved] Samsung India — they delivered defective mobile phone.

theH

from Varanasi, Uttar Pradesh

Address:

Allahabad, Uttar Pradesh, 211006

I ordered samsung m 20 from "samsung india official website" with order id: [protected], when i used mobile i got to know that mobile phone has some manufacturing defect;
(1.) when i call, back panel starts vibrating like dj panel.
(2.) mobile phone voice is not clear.
(3.) sometimes during call sound volume lowers.
(4.) heating problem.
I contacted service help on 1st of this month they didn't help, when i went to service center they said file a complaint on net they will replace the mobile phone, called and mailed again (Ticket no.: 1480384) but "no help" i received.

I want justice, i want problem free mobile phone as soon as possible as my priorities have been already been disturbed by this injustice by this samsung fellows.

+2 photos

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Sep 14, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd